Terms of service

Article 1 – Definitions
In these terms and conditions the following terms have the following meaning:

1. Company: the private limited company QURC B.V.;
2. Consumer: the natural person who does not act in the course of a profession or business and concludes a distance agreement with the company;
3. Distance agreement: an agreement in which, up to and including its conclusion, only one or more technologies for distance communication are used, within a system organised by the company for the distance sale of products;
4. Technology for distance communication: a means that can be used to conclude an agreement without the consumer and the company being in the same room at the same time;
5. Website: the website of QURC, accessible via www.qurc-amsterdam.com;
6. Withdrawal period: the period within which the consumer can exercise the right of withdrawal;
7. Right of withdrawal: the possibility for the consumer to cancel the distance agreement within the withdrawal period without giving reasons;
8. Day: calendar day;
9. Durable medium: any means that enables the consumer or the company to store information addressed to them personally in a way that allows future consultation and unaltered reproduction of the stored information.

Article 2 – Identity of the company
QURC is the trade name of QURC B.V.

QURC B.V.
Wilgenhoek 107
2906 AM Capelle aan den IJssel
The Netherlands
E-mail: info@qurc.nl
Website: www.qurc-amsterdam.com
Chamber of Commerce number: 76467902
VAT number: NL860633706B01

QURC store: Oude Spiegelstraat 1, 1016 BM Amsterdam, tel. +31 (0)20 215 73 73. Current opening hours can be found on the website.

Article 3 – Language and applicability
1. These general terms and conditions apply to every offer of the company and to every distance agreement concluded between the company and the consumer. The website has been designed so that an order cannot be placed and paid for until the consumer has been able to read these general terms and conditions and has accepted their applicability.
2. These general terms and conditions are available in Dutch, English and German. In case of differences between the versions, the Dutch text prevails.

Article 4 – The offer
1. All products offered on the website are offered subject to availability.
2. The company delivers to the countries that can be selected at checkout on the website.
3. The company strives to remove products that are no longer in stock from the website promptly, but cannot guarantee that every product offered is actually in stock.
4. If an offer has a limited period of validity or is subject to conditions, this is stated explicitly in the offer.
5. Every product is provided with a description and one or more images that together give a sufficiently detailed and truthful picture of the product, so that the consumer can properly assess the offer.
6. Obvious mistakes or errors in the offer do not bind the company.
7. The website is available in Dutch, English and German. The agreement can be concluded in each of these languages.
8. The stated prices include VAT. Shipping costs, if any, are shown separately before the order is placed. For deliveries outside the European Union, import duties and local taxes may apply; where these are not included in the price at checkout, they are payable by the consumer.

Article 5 – Formation of the agreement
1. The agreement is formed at the moment the consumer accepts the offer and meets the conditions set for it.
2. If the consumer has accepted the offer electronically, the company immediately confirms receipt of the acceptance by e-mail. As long as this receipt has not been confirmed, the consumer may cancel the agreement.
3. The company takes appropriate technical and organisational measures to secure the electronic transfer of data and provides a secure web environment, including for electronic payments.

Article 6 – Payment
1. Payment is made at the time of ordering, unless the consumer chooses a deferred payment method offered at checkout. In that case, the payment term and terms of that payment provider apply.
2. The consumer must report any inaccuracies in provided or stated payment details to the company without delay.
3. In case of non-payment, the company is entitled, subject to statutory limits, to charge the reasonable costs that were made known to the consumer in advance.
4. Receipt of payment is confirmed to the consumer electronically.
5. Payment can be made using the payment methods offered at checkout on the website.

Article 7 – Delivery and performance
1. The company exercises the greatest possible care when receiving and carrying out orders.
2. Products are dispatched by DPD or another carrier, at the discretion of the company.
3. Any shipping costs are shown at checkout before the order is placed.
4. As soon as the products have been dispatched, the consumer is informed by e-mail, including a track and trace code.
5. The place of delivery is the address that the consumer has provided to the company.
6. The company strives to dispatch orders within 1 to 3 working days after acceptance and in any case within 30 days, unless a longer delivery period has been agreed. If delivery is delayed or an order cannot be carried out, or only partially, the consumer is informed of this no later than 30 days after placing the order. In that case the consumer has the right to cancel the agreement free of charge.
7. In case of cancellation under the previous paragraph, the company refunds the amount paid as soon as possible, and no later than 14 days after cancellation.
8. The risk of damage to and/or loss of products lies with the company until the moment of delivery to the consumer.

Article 8 – Right of withdrawal
1. The consumer may cancel the agreement within 30 days without giving reasons. This period starts on the day after the consumer, or a third party designated by the consumer, has received the product.
2. To exercise the right of withdrawal, the consumer informs the company of this decision by means of a clear statement, for example by registering the return via https://qurc.returnless.com or by e-mail to info@qurc.nl. It is sufficient to send this notification before the withdrawal period has expired.
3. The consumer returns the product, with all accessories supplied and, if reasonably possible, in its original condition and packaging, no later than 14 days after notifying the withdrawal, in accordance with the reasonable and clear instructions provided by the company.
4. During the withdrawal period the consumer handles the product and its packaging with care, and only unpacks or uses the product to the extent necessary to establish its nature, characteristics and functioning. For shoes, this means trying them on indoors on a clean, soft surface so that the soles show no signs of wear. Tags or seals attached to the product may not be removed.
5. The consumer is only liable for any decrease in value of the product resulting from handling the product beyond what is permitted under paragraph 4.

Article 9 – Return and refund
1. Unless stated otherwise in the return portal, the direct costs of returning the product are borne by the consumer.
2. The company refunds all payments received from the consumer, including the costs of the standard delivery method, without delay and no later than 14 days after the day on which the consumer notified the withdrawal. The company may withhold the refund until it has received the product back or the consumer has demonstrated that the product has been sent back, whichever is earlier.
3. The refund is made using the same payment method the consumer used, unless the consumer agrees otherwise.
4. If the product has been handled beyond what is permitted under Article 8.4, the company may deduct the resulting decrease in value from the refund. The company will inform the consumer of this within 14 days after receiving the return.
5. Products returned in the QURC store instead of via the return procedure can be exchanged for another product or for a voucher; the statutory right of withdrawal via the return procedure remains unaffected.
6. Sale items can also be exchanged or returned.

Article 10 – The price
1. During the period of validity stated in an offer, the prices of the products offered are not increased, except for price changes due to changes in VAT rates.
2. If no period of validity is stated, the company may change the prices of the products offered at any time. Prices already confirmed for an order remain unchanged.

Article 11 – Conformity and guarantee
1. The company guarantees that the products comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and usability, and the statutory provisions and government regulations existing on the date the agreement is concluded.
2. The consumer has the statutory rights in case a product does not conform to the agreement. A product must have the properties the consumer may reasonably expect for normal use, also with regard to durability.
3. Any additional guarantee offered by the company, a manufacturer or an importer never limits the statutory rights and claims the consumer has against the company.

Article 12 – Complaints procedure
1. Complaints about the performance of the agreement must be submitted to the company, fully and clearly described, preferably by e-mail to info@qurc.nl, within a reasonable time after the consumer has discovered the defects.
2. Complaints are answered within 14 days of receipt. If a complaint requires a longer processing time, the company replies within 14 days with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed answer.

Article 13 – Applicable law and disputes
1. Agreements between the company and the consumer to which these general terms and conditions apply are governed by Dutch law. This does not deprive the consumer of the protection of mandatory provisions of the law of the country in which the consumer has their habitual residence.
2. Disputes are submitted to the competent court in the Netherlands, without prejudice to the consumer's right to bring proceedings before the competent court of their place of residence.
3. If a complaint cannot be resolved together, the consumer can turn to the competent court. The European online dispute resolution (ODR) platform was discontinued on 20 July 2025.